Before asking for help, please read through the advice below.
Plumbing: Drains & Toilets
Drain and toilet clogs are a common occurrence. Fortunately, you can generally take care of these without outside help. Use the information below to get started:
A plunger should clear all but the most severe clogs. To use one properly, flush your toilet ONCE. Then, press the bottom of the plunger over the drainage hole in the toilet and pump vigorously.
If the plunger doesn't help, lift the lid on the back of the tank to verify that the chain is still attached to the handle.
Bathroom drains often become clogged over time, due to debris being flushed down the pipe. Consider installing drain traps to prevent this problem from reoccurring.
A drain cleaning tool, such as the Zipit, it a great option for removing hair from your drain. Don't use chemicals to clean your pipes, as these may damage the system.
Electrical outages may occur due to bad weather or problems with the grid. Please note, we cannot do anything to resolve such issues. Speak with your utility company for help.
You may also lose power if you overload the electrical circuit in your home. Check your breaker box and reset the breaker if necessary.
Hot Water Problems
Locate your hot water heater and verify that the settings on the tank are correct. Some heaters have a reset cycle. If you cycle the tank, wait 15 to 20 minutes for the water to heat before testing the temperature.
If your home's heat or air conditioning is not working properly, locate your central thermostat and verify that the settings haven't been altered accidentally.
My maintenance issue is an emergency!
If you are in danger, call 911 for immediate help. For maintenance emergencies, please call us.
If none of the advice above helps, get in touch via the portal.
Log in Now
Log in to the portal to submit a repair request. Remember to provide as much detail as possible.
If you don't have access to the tenant portal, call us and we'll help you get started: (858) 490-1450